Who answers the phone?

Evercall answers in your business name — not a call centre, not someone pretending to be you. Every call starts with a recording notice (required in Australia). They hear your business, get booked in, and you get the details by text.

Does this replace my normal phone?

No. Keep using your mobile like you always do. When you can't answer — or you've diverted for the night — Evercall picks up so the job doesn't die in voicemail.

Forward your calls to Evercall when you need cover (knock-off, already on a job, whatever). Turn the divert off when you're free again. On most phones it's a short code or a switch in your carrier app. Takes about a minute once you've done it once.

What if I can't do the job tonight?

We ask how urgent it is. Burst pipe / water everywhere gets booked for tonight or first thing. Something that can wait gets noted or booked for a daytime slot — you tell us how you want that handled when we set you up.

How much does it cost?

From $99/mo while we're getting started with the first plumbers. Later it'll be closer to $199/mo. Flat monthly. Cancel anytime. Setup is included.

What if something goes wrong on a call?

You can review calls. We test your line with you before you go live. If it's not working for you, cancel — no lock-in.

How do I get started?

Request your line below. I'll email you, set it up with you on a call, and we test a real booking together before you divert real customers.

Evercall is an inbound phone line for Australian plumbers. When you can't answer, it picks up before voicemail, books the job, and texts you the details — so the customer doesn't ring the next plumber on Google.

Why customers ring the next plumber on Google after voicemail

Google Maps is a speed dial, not a loyalty program

When water is on the floor, customers don't research. They open Maps, search "emergency plumber", and call the first credible-looking result with a mobile number.

If call one goes to voicemail, call two takes thirty seconds. Your five-star reviews help you get picked first — answering determines if you keep them.

What the customer does in 3 minutes

Maps → "emergency plumber"  →  Calls you (#1 result)  →  Voicemail (30 seconds wasted)  →  Calls competitor #2Books whoever answers

Reviews help you get picked first. Answering determines if you keep them.

The ten-minute window

Most emergency callers decide within minutes, not hours. A voicemail greeting that says "leave a message" is a signal: this plumber is unavailable.

Callback next morning is a courtesy for scheduled work. For emergencies, it's usually a dead lead.

Typical decision window: <10 min; Emergency
Plumbers on Maps nearby: 5–10; Metro search
Second choice delay: ~30 sec; Tap next result

What shows up on Google vs what happens on the phone

You can rank well, run Local Service Ads, collect reviews — and still bleed jobs because the last mile is the phone.

Practical changes this week

Test your own line at 8pm. Call from a mate's phone. Does it feel like someone will help, or like a dead end?

Set up conditional divert for when you're on another call or after knock-off.

If you're in Brisbane, Sydney, or Melbourne and want help setting it up — Evercall pilots include a test booking before you go live.