Who answers the phone?

Evercall answers in your business name — not a call centre, not someone pretending to be you. Every call starts with a recording notice (required in Australia). They hear your business, get booked in, and you get the details by text.

Does this replace my normal phone?

No. Keep using your mobile like you always do. When you can't answer — or you've diverted for the night — Evercall picks up so the job doesn't die in voicemail.

Forward your calls to Evercall when you need cover (knock-off, already on a job, whatever). Turn the divert off when you're free again. On most phones it's a short code or a switch in your carrier app. Takes about a minute once you've done it once.

What if I can't do the job tonight?

We ask how urgent it is. Burst pipe / water everywhere gets booked for tonight or first thing. Something that can wait gets noted or booked for a daytime slot — you tell us how you want that handled when we set you up.

How much does it cost?

From $99/mo while we're getting started with the first plumbers. Later it'll be closer to $199/mo. Flat monthly. Cancel anytime. Setup is included.

What if something goes wrong on a call?

You can review calls. We test your line with you before you go live. If it's not working for you, cancel — no lock-in.

How do I get started?

Request your line below. I'll email you, set it up with you on a call, and we test a real booking together before you divert real customers.

Evercall is an inbound phone line for Australian plumbers. When you can't answer, it picks up before voicemail, books the job, and texts you the details — so the customer doesn't ring the next plumber on Google.

Voicemail vs call forwarding vs an answering service

Voicemail: the default that costs jobs

Every mobile has it. Zero setup. That's why almost every solo tradie relies on it — and why so many good leads disappear.

Voicemail works when the customer has time and patience. Emergency plumbing fails both tests.

Call forwarding: better, but still you

Divert to your partner, apprentice, or second mobile when you're busy. On Telstra, Optus, and Vodafone it's usually a short code or a setting in the carrier app.

Problem one: whoever catches the call needs to know your availability, pricing, and suburbs. Problem two: at 2am, nobody catches the call.

Side-by-side for tradies

There's no perfect option. There's the option that matches how you actually work — solo, on the tools, after hours matters.

Option	Pros	Cons	Verdict
Voicemail Default on every mobile	Zero setup No monthly fee	Emergencies hang up Callbacks often dead Feels unavailable	Fine if you're booked out. Rare for growth.
Call forwarding Divert to a human you trust	Real person Uses your carrier	Still you or partner 2am gap Needs plumbing knowledge	Good when backup is actually awake.
Answering service Human desk + script	Someone always picks up Message taken	Generic script vibe Wrong suburb spelled Monthly fee win or lose	Better than VM for some — not always for tradies.
Evercall AI line in your business name	Answers before voicemail Books + texts you Inbound only · AU recording notice	Not for complex quotes on the spot Monthly subscription	When missed calls have a dollar cost you can feel.

Which should you use?

Voicemail alone: fine if you have more work than you need.

Forwarding: use it when your backup person is actually available.

Answering service or AI line: when missed calls have a dollar cost you can feel — one emergency a month pays for most options.

Many plumbers combine: forward to Evercall when on a job or after hours; answer yourself when free.

Voicemail vs call forwarding vs an answering service — for tradies