Question 1

Who answers the phone?

Accepted Answer

Evercall answers in your business name. Not a call centre, not someone pretending to be you. Every call starts with a recording notice. They hear your business, get booked in, and you get the details by text.

Question 2

Does this replace my normal phone?

Accepted Answer

No. Keep using your mobile like you always do. When you can't answer, or you've diverted for the night, Evercall picks up so the job doesn't die in voicemail.

Question 3

How do I turn it on?

Accepted Answer

Forward your calls to Evercall when you need cover (knock-off, already on a job, whatever). Turn the divert off when you're free again. On most phones it's a short code or a switch in your carrier app. Takes about a minute once you've done it once.

Question 4

What if I can't do the job tonight?

Accepted Answer

We ask how urgent it is. Burst pipe / water everywhere gets booked for tonight or first thing. Something that can wait gets noted or booked for a daytime slot. You tell us how you want that handled when we set you up.

Question 5

What if something goes wrong on a call?

Accepted Answer

You can review calls. We test your line with you before you go live. If it's not working for you, cancel. No lock-in.

Question 6

Do you cover New Zealand?

Accepted Answer

Yes. We're opening with plumbers across New Zealand alongside Australia. You keep your number; we set divert up with you. Create your demo and mention you're in NZ so we can prioritise onboarding.

Question 7

How much does it cost?

Accepted Answer

Founding pilots get the first month free. After that it's AUD $99/mo while we're getting started, later closer to AUD $199/mo. Flat monthly. Cancel anytime. Still hand-setup, not instant self-serve.

Question 8

How do I get started?

Accepted Answer

Create your private demo above. I'll email you, we build an example around your business, and you hear a real call before anything goes live.

After-hours emergencies still need someone on the line.